Mortgage Finance Gazette Conference 2017 :: Welcome
27th September 2017
Millennium Gloucester hotel Kensington

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Trends and Opportunities in the Mortgage Market

Book now for the 3rd annual Mortgage Finance Gazette Conference!
We will be returning to the Millennium Gloucester Hotel in Kensington, London for this all day event.
Aimed at mortgage lenders and associated industry partners, this conference will explore the trends and opportunities in the mortgage market this year and in the future. The agenda and speakers will be announced in due course.

In the evening Mortgage Finance Gazette is hosting a drinks reception in the conservatory. The perfect opportunity to entertain colleagues and network with industry peers.





Please see below for an overview of timings:
8.30am    Registration and coffee
9.30         Joanne Atkin, Editor, Mortgage Finance Gazette
               Welcome and introduction
9.40         Michael Atack, Director, Customer Advisory at KPMG
10.00       David Millington, Lead Ombudsman, Financial Ombudsman Service, will talk about mortgage complaints
10.20       Tony Ward, President and Chief Executive of Clayton Euro Risk, will talk about mortgage funding: past, present and the future.
10.40        COFFEE BREAK
11.20        Maria Harris, Director of Mortgages at Atom Bank, will give insight into the UK’s first digital only mortgage lender.
11.40        Guy Batchelor, Sales and Marketing Director at Vida Homeloans, will explore the rise of the specialist lender. Why more niche lenders are launching and filling in the gaps left by mainstream lenders and how tech/fintec is helping them to be slicker.
12.00pm    June Deasy, Head of Policy at UK Finance, the new financial trade body, will explain its remit, how the Mortgage Product Board fits into the new association and its future plans.
12.20        Panel session with the morning’s speakers
12.45        LUNCH
1.50          Lord Matthew Taylor of Goss Moor is the man behind the Garden Village and Towns Policy, which will create new communities around the country. He will explain this ambitious project and discuss how mortgage lenders can play a major part in financing these new homes.
2.20         Paul Broadhead, Head of Mortgage Policy at the Building Societies Association will discuss modern methods of construction, the Housing White Paper and BSA housing strategy.
2.40         Matthew Cumber, Director of Field Operations, Countrywide Surveying Services. Only 18% of the property buying public commission a detailed survey. Matthew will look at the role intermediaries, lenders and surveyors play in ensuring customers go fully into the house buying process with their eyes wide open about the property they are buying. 
3.00         COFFEE BREAK
3.20         Dean Mirfin, Technical Director at Key Retirement will discuss mainstream mortgages for those looking to borrow into or in retirement including the approaches being adopted and experienced as this market develops further.
3.40         Stuart Wilson, Channel Marketing Director at more2life will look at lending into later life including how equity release can help some interest-only borrowers with a shortfall, stay in their homes.
4.00        Andrew Freeley, Chief Strategy Officer for Computershare Loan Services, will discuss Robot Wars. He will explore potential opportunities and threats from the increased application of robotics and artificial intelligence (AI), both in the mortgage market and through broader application in the global economy. Plus the potential economic, social and political implications of the next technological revolution and what that might mean for the mortgage industry. 
4.20         Panel session with the afternoon’s speakers
4.45         Drinks reception commences in the Conservatory


9.40         June Deasy, Head of Policy at UK Finance, the new financial trade body, will explain its remit, how the Mortgage Product Board fits into the new association and its future plans


Lord Taylor of Goss Moor

Lord Matthew Taylor is a nationally recognised expert in planning and housing policy, advising three successive governments as well as providing planning consultancy on a commercial basis. 

He was appointed to review rural planning policy and housing delivery for the Labour Government in 2008. His report “Living Working Countryside”  informed the creation of both Neighbourhood Planning and the National Planning Policy Framework (NPPF) introduced by the Conservative/Liberal Democrat Coalition Government after 2010. He was then appointed to lead the creation of the new National Planning Practice Guidance (NPPG) suite in 2012.

His most recent policy proposal, the Garden Village and Towns Policy, was adopted by the Conservative Government in March 2016 and the first Garden Village and Town projects (some 50,000 homes) were announced at the start of this year.  

Lord Taylor is an Honorary Member of the Royal Town Planning Institute, Visiting Professor of Planning at Plymouth University, and Visiting Senior Fellow at Cambridge University School of Planning.


 June Deasy, Head of Policy, UK Finance

With sixteen years’ in-house and agency experience in strategic communications, public policy and public affairs, June has advised and briefed senior executives, politicians, government officials and other policy influencers at UK and international levels. Her work has included developing and promoting policy for high profile multinationals in the financial services, energy, retail and transport sectors; housing sector organisations; trade associations and global professional bodies. 


Paul Broadhead, Head of Mortgage Policy, Building Societies Association

Paul was born in Manchester and started his career with the then Halifax Building Society. He played a key role in the implementation of FSA mortgage regulation within Halifax plc in 2004.

He joined the BSA and set up its mortgage team in November 2008. Paul is a frequent media commentator and conference speaker on matters relating to mortgages and housing in the UK. He is also a member of the Consumer Policy Working Group of the European Association of Co-operative Banks.


Tony Ward, President and Chief Executive, Clayton Euro Risk Limited

Tony Ward is President and Chief Executive of Clayton Euro Risk Limited, a pan-European Global risk consultancy business focussing on strategy, due diligence, loan origination, funding and risk solutions.

He is also Chairman of Capita Mortgage Services Limited, a third party mortgage servicing business; and Chairman of Landbay Partners Limited – a P2P lender focusing on residential mortgages.

His other roles are as Adviser to HM Revenue and Customs on significant tax avoidance schemes relating to banking and treasury instruments and to the Financial Conduct Authority on certain prudential matters.

Tony has a strong background in banking and finance spanning over 40 years.  He set up Home Funding Limited (HFL), which provided funding solutions to the banking, insurance, mortgage lending and structured finance industry.

He has held various senior positions in retail and international banking including Chief Executive of First Active Financial plc a UK retail banking business, Mortgage Trust and Britannic Money plc.

Tony is also a past Deputy Chairman of the Council of Mortgage Lenders and Chairman of the Intermediary Mortgage Lenders Association. 


Maria Harris, Director of Retail Mortgages, Atom Bank

Maria Harris is Director of Retail Mortgages at Atom Bank. Her ambition is to create a new intermediary lender that's in tune with what people really need in order to buy their dream home.

Responsible for all things mortgage related, Maria is building a new brand from the ground up to engage and attract customers to a lending proposition designed solely for digital.  

With over 20 years’ experience in management, Maria has held roles across a number of sectors including travel, utilities and financial services.  

Before moving to Atom Bank, Maria was Sales Director at Engage Mutual, responsible for leading the sales teams through a merger to become One Family. Prior to that, she held senior roles in the intermediary sector as Head of Intermediary for Bank of Scotland/Intelligent Finance, Head of National Accounts with Lloyds Banking Group then helping Leeds Building Society through the Mortgage Market Review.

She is passionate about transforming our industry to improve the customer experience and supporting the need for affordable, good quality housing.


Guy Batchelor, Sales and Marketing Director, Vida Homeloans

Guy Batchelor is the sales and marketing director at Vida Homeloans and has 30 years' experience in intermediary mortgage sales and operations. He joined Vida Homeloans from Countrywide plc where he was Managing Director, Corporate Business.

Previously, Guy was Senior Vice President at Lehman’s European Mortgage Division, Executive Director Marketing & Origination for three UK specialist mortgage brands. Before that he was Sales & Marketing Director at Platform, plus various sales and operations roles at Mortgage Trust and in the Life Assurance industry. 

Guy has also formerly held positions as Director and Chairman of the Intermediary Mortgage Lenders Association, Committee member at the Council of Mortgage Lenders and member of Association of Mortgage Intermediaries Market Committee.


Stuart Wilson, Channel Marketing Director, more 2 life

Stuart Wilson joined more 2 life as the B2B Marketing Director in July 2014. He is the key PR spokesperson for the lifetime mortgage lender and has a range of experience in speaking at industry events.

He is a multi-award winning marketer with over 25 years of experience in the financial services industry, having worked for a range of well-known brands including Friends Provident, Abbey Life and Just Retirement. He has also run his own marketing agency specialising in helping advisers working in the mortgage market.

Stuart has a wealth of experience in B2B marketing and in the communication challenges faced by marketers working in this space. He was responsible for developing the award-winning ‘Offer More Options’ campaign, which has been credited with helping bring about significant regulatory changes in the pension income sector for the benefit of consumers. He has also helped launch new products into the UK retirement market, including a pioneering ‘fixed term annuity’ product that went on to generate over half a billion pounds of sales.

Since joining more 2 life, Stuart has been part of the success story of the lender’s growth including a doubling of market share in 2016. This was fuelled in part through a concentrated marketing campaign that focused on the key USP of the lender: ‘The Big Picture’.


Matthew Cumber, Director of Field Operations, Countrywide Surveying Services

Matthew joined Countrywide Surveying Services after working for Lloyds Banking Group for 11 years undertaking senior roles within the HBOS and Lloyds Intermediary Businesses. He was most recently Senior Manager at Colleys Surveyors with responsibility for Technical and Commercial Development.

As Director of Field Operations at Countrywide Surveying Services, Matthew is responsible for maximising the operational efficiency of the Group’s surveying workforce and assisting with the development of new products and services for Countrywide’s extensive client base.


 Dean Mirfin, Chief Product Officer, Key Retirement Group

 Dean Mirfin was involved from inception over 19 years ago with setting up Key Retirement.  Launched in 1998 Key is the leading over 55’s specialist adviser. Key is a retirement specialist  and equity release adviser and now also specialises in wider retirement lending advice. Dean  is responsible for overseeing much of the technical and advice aspects of the business in his role as technical director for the group. He regularly appears in the press and on TV and radio as a specialist across the retirement sector.


  Michael Atack, Director, Customer Advisory, KPMG

Michael is responsible for KPMG’s Customer & Digital practice across its National Markets Consulting business. He has over 20 years financial services experience, gained across industry and consulting. His sector experience includes retail banking, challenger banks, building societies, SME banks and start-ups. His consulting experience includes strategic initiatives spanning digital transformation, customer experience, market entry and proposition development. More recently, he has advised clients on wider operating model changes required to enable their future customer experience and digital objectives including the emerging role of Fintech.


 David Millington, Lead Ombudsman, Financial Ombudsman Service

 David Millington joined the former banking ombudsman scheme in 1998 On the creation of  the unified Financial Ombudsman Service in 2000 he was appointed as an ombudsman,  specialising in banking, consumer credit, and mortgages. 


Since 2013 David has been a lead ombudsman – initially as joint head of the ombudsman’s ‘general casework’ operation. He’s now a member of the senior team leading the strategic development of the service, with particular focus on knowledge management.


David’s earlier career was with Midland Bank (now HSBC) where he held a variety of positions, both in the UK and offshore, including two years as the bank’s head of customer relations and three years as the manager of a major county town branch.


David is also a liveryman and court assistant of the Worshipful Company of Arbitrators, a fellow of the Institute of Financial Services, a trustee and the deputy chairman of Opera up Close, and a former non-executive director of The Pensions Advisory Service.


Andrew Freeley, Chief Strategy Officer, Computershare Loan Services

Andrew joined the business in 2014, bringing 16 years of experience in the financial services sector, including Head of Strategy and Planning for UKAR. Andrew started his career as a management consultant for Ernst & Young.



Our Sponsors










The Venue

Millennium Gloucester Hotel London Kensington

Set against fashionable South Kensington, Millennium Gloucester Hotel London Kensington is a perfect combination of charm, comfort, and attentive hospitality. With its convenient location at the heart of the city and Gloucester Road Underground Station just next door, you’ll discover how easy it is to explore the city. A four star hotel with excellent conference facilities.


4-18 Harrington Gardens, London, SW7 4LH

Closest Underground Stations

Gloucester Road Underground Station (Circle, District, Piccadilly)




Delegate Fees

Day delegate package:

The day delegate rate including refreshments, lunch and a drinks reception is £399+ VAT 

Discounted early booking rate available until 30th June 2017:

Full delegate package £199+ VAT

Group booking:

For group booking discounts for 4 or more delegates please contact with your enquiry or call 020 8253 4608.

All prices are subject to VAT at 20%


Contact Us

For further information or to enquire about group bookings or sponsorship opportunities please contact:

Event Information

Helena Barrow, Event Manager

Tel: 020 8253 8606


Sponsorship Opportunities

Dan Miller, Publisher of Mortgage Finance Gazette.

Tel: 020 8253 4608